I have deleted channels I don't want and clicked on Save & Exit - this has been repeated 4 times. The channels keep reappearing on my guide and can be watched. Why? I have 2 tv's, this is only happening in one of them.
If you have deleted channels in Samsung TV Plus and they keep reappearing on your guide despite saving and exiting multiple times, there could be a few possible reasons for this issue. Here are some troubleshooting steps you can try:
Refresh the Channel List: Sometimes, the TV's channel list may need to be refreshed to reflect the changes you made. To do this, go to the TV Plus app, navigate to the channel list, and look for an option to refresh or update the channel list. This should ensure that the changes you made are properly reflected.
Clear Cache and Data: Clearing the cache and data of the TV Plus app might help resolve any temporary data issues that could be causing the reappearing channels. Go to the settings of your Samsung TV, find the Apps section, locate TV Plus, and select the option to clear cache and data. Afterward, restart the TV and check if the issue persists.
Update the TV Software: Make sure that your Samsung TV's software is up to date. Outdated software could potentially cause compatibility issues with the TV Plus app. Check for any available software updates through the TV's settings or consult the user manual for instructions on updating the software.
Reset the TV Plus App: If the issue persists, you can try resetting the TV Plus app. This will reset the app's settings to their default state. To do this, find the TV Plus app in the Apps section of your TV's settings, select it, and look for an option to reset or clear the app's settings. Keep in mind that this will remove any customizations or preferences you have set within the app.
If none of these steps resolve the issue, it's recommended to reach out to to the smartthings communtiy at the following link: https://community.smartthings.com/
