I’m having an issue with Samsung Pass on my Galaxy A16 (model SM-A165F/DS). Everything was working fine yesterday, but after resetting my phone and restoring my data via Smart Switch from a USB drive, Samsung Pass stopped working.
When I open the app and tap “Continue,” it loads for a long time and then shows:
“Samsung Pass is temporarily unavailable. Please try again later PassKey 401”
Samsung Pass is installed and up to date.
Samsung Pass Framework is installed.
In Settings → General Management → Autofill service, Samsung Pass is selected as the default.
My phone is fully updated.
I’ve tried clearing the cache and data for Samsung Pass, but it didn’t help.
I don’t have a computer to back up my data another way, and I want to avoid a full factory reset if possible.
Has anyone experienced this issue or knows a way to reactivate Samsung Pass without losing my data?
I've never had Samsung Wallet, yet Samsung Pass worked correctly before the reinstallation, and I installed Samsung Wallet to be sure, but nothing changed.
Put in an error report. Samsung Pass is working fine for me, so it's not a server issue. You don't need a computer to do a full backup, you can use Smart Switch and Samsung's temporary cloud backup or you can do a complete backup to a flash drive. You really only need to back up personally created data, as everything else is backed up in the auto backup, so if you have to do a full reset, you're safe. You said you already did a factory reset and restore, so why are you reluctant to do it again?
I performed the backup and restore from Smart Switch using a USB drive, but that's when the problems started. I didn't want to use that method anymore because I thought that Smart Switch might be the cause of the problem.
Try to access Samsung pass again, and if it fails, take a screenshot of the error message, put in an error report, include the logs along with the photo.
Also, you can just transfer your personal files over to your flash drive through the file manager, but I doubt Smart Switch caused the issue unless your backup was corrupted and the restore compounded the corruption.
Oh, I did not realize you were not in the U.S. In other countries Samsung Pass may not be integrated with Samsung Wallet, and would also use a different server. Glad you got it fixed.
