Original topic:

Vertical Thick Line

(Topic created: a month ago)
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Tobias912
Constellation
Options
QLED and The Frame TVs

Unfortunately my TV is showing a thick line, which is only visible on white or bright screens, what could be the cause of this problem? I already did a factory reset. 

IMG_5412.jpeg

3 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs
I would suggest unplugging the hdmi cable to see if it goes away. If it does, then the hdmi cable needs to be replaced if the lines stays I would then suggest contacting support to have it diagnosed.
https://www.samsung.com/us/support/contact/


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Tobias912
Constellation
Options
QLED and The Frame TVs

Thanks for the reply, the issue also persist on normal use where the hdmi doesn’t play any role. 

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GaryB82
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs
Then you would need to have it serviced by a technician


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