Original topic:

Vertical Thick Line

(Topic created: a month ago)
347 Views
Tobias912
Constellation
Options
QLED and The Frame TVs

Unfortunately my TV is showing a thick line, which is only visible on white or bright screens, what could be the cause of this problem? I already did a factory reset. 

IMG_5412.jpeg

ā€ƒ

3 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs
I would suggest unplugging the hdmi cable to see if it goes away. If it does, then the hdmi cable needs to be replaced if the lines stays I would then suggest contacting support to have it diagnosed.
https://www.samsung.com/us/support/contact/


If you've found my post to be helpful, Please like my Comments āœ“āœ“āœ“.
If my response resolved your issue, please press the Like and āœ“āœ“āœ“ to Accept as Solution button.


0 Likes
Tobias912
Constellation
Options
QLED and The Frame TVs

Thanks for the reply, the issue also persist on normal use where the hdmi doesnā€™t play any role. 

0 Likes
GaryB82
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs
Then you would need to have it serviced by a technician


If you've found my post to be helpful, Please like my Comments āœ“āœ“āœ“.
If my response resolved your issue, please press the Like and āœ“āœ“āœ“ to Accept as Solution button.


0 Likes