Original topic:

Trying to set up tv after factory reset

(Topic created: 10-26-2025 05:39 PM)
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Msfento
Constellation
Options
QLED and The Frame TVs

Several issues. 

1) Prime video app stopped working

  -- tried soft reset no change;

  -- pulled power plug no change;

  -- reset smart hub no change

In each case, the server under maintenance message pops up. 

2) progressed to doing a factory reset. 

  -- reconnected to the same network as my phone and started working through the steps for setup. Get as far as enter zip code-- any zipcode I enter comes up ax invalid. This would be news to thr USPS

  -- apps menu still failing with server under maintenance error. 

3) went to maintenance and checked connectivity: all clean. 

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1 Reply
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi @Msfento, and welcome to the Samsung Community! 
Thanks for reaching out. To better assist you with your TV-related concerns, could you please provide the full model number of your device? This will help us ensure we’re giving you the most accurate support possible.