Original topic:

One Connect will not Re-pair

(Topic created: 8 hours ago)
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Mr52053074
Astronaut
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QLED and The Frame TVs

I had no issues with initial OC setup several months ago, but today my One Connect is disconnected.  My model # is QN65LS03FWFXZA.  I have reset the TV and the One Connect box. I have unpaired One Connect. The blue OC light is blinking.  The TV finds the box (OC_MY4B0159), but still will not pair. It is about one inch away from the TV. 

1 Reply
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello Mr52053074

Due to you performing troubleshooting, we would make the recommendation to thoroughly review the article https://www.samsung.com/us/support/troubleshooting/TSG01109749/#tv-with-a-one-connect-box-has-no-pic... for a final time as a solution attempt. Please contact a service technician using our service link https://www.samsung.com/us/support/service/ or by Private Message any moderator by selecting and clicking on the chat option with your full model and serial number to review service options. 
 

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