Samsung q900r one connect box hdmi doesn’t work

[userkPZpnIi5Kg]

My qled 2019 brand new Samsung tv bought hdmi 1 to 4 doesn’t work 

from the forum read it seems is a failure of the box

i bought new box again it has the same problem 

what is happening Samsung 

[Samsung_Moderator · Accepted solution]

Hello! I understand how this can be frustrating with your one connect having issues, just want to confirm have you made sure to check your invisible cable for any issues like ripping or tearing? Please use the link below for more information! 

https://www.samsung.com/us/support/troubleshooting/TSG01109041/