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Samsung q900r one connect box hdmi doesn’t work

(Topic created: 02-23-2022 02:47 PM)
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userkPZpnIi5Kg
Constellation
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QLED and The Frame TVs

My qled 2019 brand new Samsung tv bought hdmi 1 to 4 doesn’t work 

from the forum read it seems is a failure of the box

i bought new box again it has the same problem 

what is happening Samsung 

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Samsung_Moderator
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QLED and The Frame TVs

Hello! I understand how this can be frustrating with your one connect having issues, just want to confirm have you made sure to check your invisible cable for any issues like ripping or tearing? Please use the link below for more information! 

 

https://www.samsung.com/us/support/troubleshooting/TSG01109041/

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