QLED and The Frame TVs

Custom List Message Item

Art store subscription issues on Frame TV

Posted by 10-09-2021 12:58 AM in QLED and The Frame TVs

I have a valid subscription to the art store on Samsung frame tv till but while trying to use it, shows that the membership has to be renewed. Once... View Post

04-16-2022 12:08 PM

This is the website for art store. Different. I may try cancelling and then rejoining. https://www.s... View Post

Sound passthrough option greyed out while using tv apps

Posted by 01-16-2022 02:39 PM in QLED and The Frame TVs

Hello everyone,I have a Samsung Qled QN93 with a Sonos arc and 2 sonos ones as a 5.1 setup connected through the HDMI earc port.As a audio format... View Post

04-15-2022 05:43 AM

That's how it is supposed to work. Passthrough is only when the source is an external HDMI device, t... View Post

TV Model QE85QN85AATXXU TV Plus Pop Up

Posted by 03-27-2022 01:52 AM in QLED and The Frame TVs

Samsung tv plus browse "live and on demand" pop up bottom right hand corner every time I change channel very annoying the tv is not in... View Post

04-04-2022 02:40 PM

Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post

Samsung Neo QLED 8K Features are Great

Posted by 03-30-2022 07:56 AM in QLED and The Frame TVs

I Just Saw The Unboxing Event And WOW!!! The Accessibility Features Are Phenomenal, The Avatar Emoji For Sign Language Is Innovative, The... View Post

04-11-2022 03:39 PM

Arias - Avoid - the QLEDs inevitably get horizontal lines across the screens, completely out of the ... View Post

QN95A blue haze or smudge

Posted by 04-06-2022 04:28 AM in QLED and The Frame TVs

I recently bought a QN95A, but there is this blue haze and fingerprint smudges that are impossible to remove, a dry microfiber doesnt work ... View Post

04-11-2022 07:32 AM

I can definitely understand how frustrating this may be. If you recently purchased this unit, I sugg... View Post

Art store subscription for more than 1 Frame tv

Posted by 09-23-2021 01:26 PM in QLED and The Frame TVs

It is our 2nd Frame TV purchase and of course the question comes up: will be the content of our art-store subscription be available for the 2nd... View Post

03-28-2022 09:37 PM

I have this same problem.I bought two TVs. I cannot have both TVs logged into the same account simul... View Post

QLED TV Mother Board Failure

Posted by 03-02-2022 12:21 PM in QLED and The Frame TVs

I've had my Samsung QLED 55 QR60 TV for less than 3yrs and out of nowhere the screen went blank, then seemed to reboot and show the Samsung... View Post

03-28-2022 09:44 AM

I have the exact same issue with my Frame TV and Samsung has been less than helpful. Seems as though... View Post

My Q60A misses screws in the sockets for stands

Posted by 03-24-2022 08:06 AM in QLED and The Frame TVs

I have bought a 43Q60a tv in Serbia. The store name is Tehnomanija. The tv that they have sent me missed screws in the sockets (sockets meant for... View Post

03-27-2022 04:05 AM

If Samsung replied at all you'd get the typical response that this is for US customers only. That sa... View Post

Slideshow not playing every 3 mins as its set up to.do

Posted by 03-24-2022 11:29 AM in QLED and The Frame TVs

I used to love the slideshow but now it days Resume Slide show, shows 1 pic then 30 seconds later goes back to my menu. I recall it used to... View Post

03-26-2022 11:43 AM

Hello! I completely understand your concerns with the slideshow not working. I'll be more than delig... View Post

I am in a trap between Samsung and AGS

Posted by 10-28-2021 03:44 PM in QLED and The Frame TVs

I placed an order for a the Frame Tv 65 inch on September 26. On 30th, receive one email at noon saying the order has shipped with estimated... View Post

03-24-2022 09:08 AM

I also ordered a TV "85 inch" in Early Dec 2021.It arrived at the AGS San Diego. AGS stated they did... View Post

TV has pink hue on certain inputs

Posted by 12-23-2021 08:05 AM in QLED and The Frame TVs

I got a Samsung QN900 and it was working fine until I turned it on this morning. I have everything running thru my receiver with only 1-HDMI cord... View Post

12-28-2021 06:31 PM

Mine is doing the same thing View Post

Multi-audio output not working

Posted by 12-27-2021 10:27 AM in QLED and The Frame TVs

TV says multi audio output not available, can this be activated. I want to use headphones with my soundbar. Model # QN75Q7DTAFXZA View Post

Anonymous 12-27-2021 04:36 PM

Good afternoon, I will be happy to assist you with the audio setup. Unfortunately, the Multi-Output ... View Post

Unable to connect TV to cable box with HDMI

Posted by 01-11-2022 08:14 PM in QLED and The Frame TVs

I just purchased QN65QN900AAFXZA TV and I can not get the thing to correctly connect to my cable box. I tried and turned off the input signal plus... View Post

01-12-2022 12:59 PM

My apologies, if this is still occurring after everything and you just purchased the TV I would reco... View Post

QN75Q70AAFXZA Picture died. On and off intermittent sound

Posted by 01-12-2022 06:41 PM in QLED and The Frame TVs

QN75Q70AAFXZA Just died. Tried unplug, switched HDMI input. Screen lights but no picture. Tv cycles on and off no remote input. Ideas? Purchased... View Post

01-13-2022 05:41 PM

Hey there! Give these troubleshooting steps a shot and see if they work for you: The HDMI cable test... View Post

Samsung Q6 Freezing every 3-4min. on any app.

Posted by 01-20-2022 08:22 PM in QLED and The Frame TVs

My Samsung Q6 freezes non stop and a 1hour shows takes over 2 hours to watch. We have tried it all, restarting tv, resetting the network, blames it... View Post

01-21-2022 06:47 PM

Hello, I'm terribly sorry to hear about this experience, and can definitely understand your frustrat... View Post

YouTube TV voice search search not working

Posted by 03-08-2022 12:41 PM in QLED and The Frame TVs

YouTube voice search is no longer working on my Samsung TV QE55Q80T. Whenever I open YouTube TV, search -> voice search -> press mic on... View Post

03-08-2022 04:15 PM

Thank you so much for reaching out! This forum is for support of US products and customers. As your ... View Post

I just got a used QN65Q800 from ebay it has no screws at all the box

Posted by 02-10-2022 09:10 AM in QLED and The Frame TVs

I just got a used QN65Q800 from ebay it has no screws at all trying to find out the exact size screws I need to replace?? I am talking about the 8... View Post

02-10-2022 12:17 PM

Good afternoon. I will be happy to assist you. The screws you are looking for are M4 X L14, and are ... View Post

Q60R Grainy Picture Solution - Optical Audio Connection

Posted by 02-10-2022 04:39 PM in QLED and The Frame TVs

After two years of fine service and a great picture, I noticed a hazy or grainy quality on my Q60R 55-inch QLED 4K UHD TV, even in UHD content from... View Post

02-22-2022 08:53 AM

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying t... View Post

QN43Q60 Specification vs. Samsung.com/us Shipped TV

Posted by 02-12-2022 09:36 PM in QLED and The Frame TVs

Hello to the reviewers, Purchased from Samsung.com/US TV Model: QN43Q60AAFXZA. Samsung's published QN43Q60AAFXZA, TV specification states it... View Post

02-13-2022 09:02 AM

Hello! As you are missing items from the box please send us a private message with your full model a... View Post

Samsung q900r one connect box hdmi doesn’t work

Posted by 02-22-2022 10:36 PM in QLED and The Frame TVs

My qled 2019 brand new Samsung tv bought hdmi 1 to 4 doesn’t work from the forum read it seems is a failure of the box i bought new box again... View Post

02-23-2022 02:47 PM

Hello! I understand how this can be frustrating with your one connect having issues, just want to co... View Post

Forgot the parental lock on my Samsung Q TV

Posted by 02-17-2022 07:54 PM in QLED and The Frame TVs

Good Evening. I am trying to download HBO app on my Samsung TV and forgot the code that I set in 2018. Is there a way I can retrieve the lock pin... View Post

02-22-2022 09:51 PM

Thank you very much for the help. View Post

Easy Connection app for PC on TV privacy question

Posted by 02-19-2022 09:53 AM in QLED and The Frame TVs

I have installed Easy Connection on my desktop and my laptop, both with Windows 10. I am connecting to my 55 inch Q70A and have had no problem... View Post

02-21-2022 11:20 AM

userIRFIKvL5xe's suggestion prompted further exploration of the Samsung "Easy Connection to Screen" ... View Post

TV frame is coming off

Posted by 02-15-2022 10:55 AM in QLED and The Frame TVs

I have two TVs that are the same model ( LN40A650A1F ) and another of the same model except that it is 52" not 40"... On one of the... View Post

02-19-2022 10:37 AM

Hey there! Just checking in to see if you could provide the requested information. View Post

55" Q8DA screen "flicker" or "brightness" annoyance

Posted by 02-14-2022 10:52 AM in QLED and The Frame TVs

I have a new QN55Q8DAAFXZA 2021 QLED TV that has had a strange issue since it came out of the box. I don't think I would exactly call it a... View Post

02-17-2022 08:11 AM

Thanks for all the help, Samsung. I have decided to return the TV for a refund. View Post

Can Art Mode be disabled?

Posted by 12-20-2021 01:52 AM in QLED and The Frame TVs

I've got a 2021 The Frame connected to an AppleTV 4K. Ideally i'd like to not have to use the Samsung remote, and only use the AppleTV... View Post

02-13-2022 09:17 AM

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying t... View Post

Neo QLED Q90 75" turning off on its own

Posted by 02-08-2022 07:45 AM in QLED and The Frame TVs

Hello all, Has any of you experienced the 75" set turning off on its own when watching TV? It has happened to me well over 8 times so I am... View Post

02-13-2022 06:46 AM

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying t... View Post

QN65 brightness issue when device used (Fire TV Apple TV)

Posted by 02-07-2022 01:39 PM in QLED and The Frame TVs

I have a 1 year old QN65 Samsung TV. Recently, I have been investigating cutting the cord with Verizon Fios, and am looking at various options.... View Post

02-11-2022 03:43 PM

I can answer my own question here. With the Fire TV, there is a video setting Always HDR or Adaptive... View Post

I have a QN55QN90AAFXZA ~ Unable to Update Firmware.

Posted by 02-06-2022 06:51 PM in QLED and The Frame TVs

Heya. I live in the USA and recently bought the Samsung QN90 from Bestbuy. However i'm unable to update the firmware on it. Current Firmware i... View Post

02-07-2022 08:13 AM

Yes. If you are having difficulties downloading the update via WiFi then your best bet would be to p... View Post

Remote does not respond on second window

Posted by 02-06-2022 08:55 AM in QLED and The Frame TVs

This one is beyond frustrating!! Please help!!! Went to set up 2019 series 7 QLED 65" TV with our wifi network and discovered the remote... View Post

02-06-2022 09:38 AM

Hello! Unfortunately, there's not a way to reset everything without using the TV you can try a power... View Post

QN900A Speaker Distortion

Posted by 08-17-2021 01:55 PM in QLED and The Frame TVs

I have an 85" QN900a and the internal speakers make a loud rattle when the volume is at a moderate level and any type of bass is played.... View Post

01-29-2022 03:25 PM

SOLVED, get to the back of the TV, the 4/each side speakers..GENTLY wipe off the dust/foam packing d... View Post