Original topic:

Remotes not working properly

(Topic created: a month ago)
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bulldogtwo
Constellation
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QLED and The Frame TVs

So my TV is about 2-3 month old. Out of the box the remotes only worked intermittently. Getting worse. Anyone have any ideas? Tried sending an email to Samsung but the site appears to not work when I try to send a message? TV is great just the remote sucks. To get it to work I have to tap it on hard surface. Works good for a short time then.

Help!

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Robin621k
Honored Contributor
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QLED and The Frame TVs
Call them!

18007267864

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GaryB82
Galactic Samsung Care Ambassador
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QLED and The Frame TVs

Instead of Emailing them I would suggest using the chat or calling support.

https://www.samsung.com/us/support/contact/



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bulldogtwo
Constellation
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QLED and The Frame TVs

Yeah tried Chat, didn't seem to understand what I was saying, AI chat! Will call soon 

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GaryB82
Galactic Samsung Care Ambassador
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QLED and The Frame TVs

Ive always just called never used the chat myself I prefer to talk to a person 



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LongHiker
Galactic Samsung Care Ambassador
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QLED and The Frame TVs

@bulldogtwo Is it a solar remote? Have you tried charging it? They have a USB C charging port. 

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Robin621k
Honored Contributor
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QLED and The Frame TVs
Call them!

18007267864