Home button not working on 4-year-old QN75. Every few minutes I get the remote management terms message displayed on screen. Have tried two aftermarket remotes with no luck. Very frustrating. Techs connected and cleared cache but problem persists. Any input on fixing this glitch?
Hello @userNUtuDvO1Q2, welcome to the Samsung Community! Here are some troubleshooting steps you can try to resolve the problem: 1. Accept the Terms and Conditions
Press the Home or Settings button on your remote. Navigate to: Settings > Support > Terms & Policy (or Terms & Privacy). Review the terms and select "Agree to all," or uncheck specific options if you prefer to opt out of features like interest-based ads. Accepting the terms should resolve the problem if it was caused by a pending consent request.
2. Power Cycle the TV
Unplug the TV from the wall outlet for about two minutes. Plug it back in and turn it on. This can help clear temporary software glitches.
3. Reset the Smart Hub If the message is stuck and prevents access to the menu:
Go to: Settings > Support > Self Diagnosis > Reset Smart Hub.
4. Check for Software Updates
Go to: Settings > Support > Software Update. Select "Update Now" if an update is available.
Please let us know if any of these steps help resolve the problem, or if you need further assistance.
Hello @userNUtuDvO1Q2, welcome to the Samsung Community! Here are some troubleshooting steps you can try to resolve the problem: 1. Accept the Terms and Conditions
Press the Home or Settings button on your remote. Navigate to: Settings > Support > Terms & Policy (or Terms & Privacy). Review the terms and select "Agree to all," or uncheck specific options if you prefer to opt out of features like interest-based ads. Accepting the terms should resolve the problem if it was caused by a pending consent request.
2. Power Cycle the TV
Unplug the TV from the wall outlet for about two minutes. Plug it back in and turn it on. This can help clear temporary software glitches.
3. Reset the Smart Hub If the message is stuck and prevents access to the menu:
Go to: Settings > Support > Self Diagnosis > Reset Smart Hub.
4. Check for Software Updates
Go to: Settings > Support > Software Update. Select "Update Now" if an update is available.
Please let us know if any of these steps help resolve the problem, or if you need further assistance.
