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Original topic:

QLED Televisions: Update 1402.5 Causing Soundbar/Home Theater Connection issues

(Topic created: 04-27-2024 08:03 AM)
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capnfalkon
Asteroid
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QLED and The Frame TVs

Permanent fix for eARC Soundbars:

Goto All Settings \ Sound \ Expert Settings

Switch eARC to Auto

I've been using it like that for days and days - no drops!

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Temporary fix for non-eARC Soundbars:

Goto

All Settings

Sound

Expert Settings

DiGital Output Format

Select PCM

 

Works for me. Couple of hours without a single drop.

Id suggest we each take this with your local Samsung distributor. The more pressure we put on them the better.

 

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Original Story:

I have a per of QN90c 75" TV and a Q990B soundbar.
After the TV was updated I immediately noticed sound drops with my soundbar. The drops would come at random intervals. Resetting the TV does not help. Neither does changing sound modes. Output via TV Speakers seems to be working fine drops-free.
Searching online i found a few more similar cases with different Samsung TV models and Samsung soundbars affected by the same firmware.

Here's one:

issu with sound after last update - Version 1402.5 - S95C : r/S95C (reddit.com)

 

 

185 Replies
Brian7
Asteroid
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QLED and The Frame TVs

Can anyone verify that the 1410 update works properly for 77S95C w q990c soundbar? Using eARC auto for external devices as well as internal app sources? Thanks 

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Dstendo
Asteroid
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QLED and The Frame TVs

The new update 1410 is still not available in Germany for QE55S95CATXXH. Ho w long does it usually take for updates to be available in all countries?

Gianni107
Constellation
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QLED and The Frame TVs

model : QE55QN94CATXZT Europa.

Even in Italy no update to 1410.1 My TV was updated to 1402 and has the same problems as you but is connected to a Yamha RX-V675 receiver.
Audio On/Off every 8-10 minutes with Striming WI-FI app.

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Myrmillo
Constellation
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QLED and The Frame TVs

Same here. UK QE55QN90C. Sound output via Yamaha RX-V481 AV Receiver. Worked great up until Firmware 1402.5, now sound intermittently  drops out for a second at a time when using streaming apps and broadcast TV such as ITV.  A bit like when individual words are censored. 

Really annoying and spoils using the TV.  I see the UK website shows latest firmware has been reset to previous 1310.3 which is no good if your TV has already updated to the buggy current version.

 

Samsung need to get on and fix this as it reflects badly on the company and the quality of their products...

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Gianni107
Constellation
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QLED and The Frame TVs

Yes, exactly, my 55QN94C, Samsung replies today:
We know about the upcoming update issue....1410?........

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Gianni107
Constellation
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QLED and The Frame TVs

a solution from Samsung....ti problem 1402

55QN94C

they tell me to activate PASS-THROUGH in the audio menu,
but it is not possible as it is "gray" and it is not possible to select/activate it.

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Reziarfg
Constellation
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QLED and The Frame TVs

There is no solution beside waiting for EU release of 1410. Which they should done yesterday....

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Yungmike
Asteroid
Options
QLED and The Frame TVs

1410 is finally available in the UK downloading now from website 

Tony15
Cosmic Ray
Options
QLED and The Frame TVs

Did it fix the problems? 

Just installed myself, we’ll see what happens. EArc back to auto and sound mode back to auto. 

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Yungmike
Asteroid
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QLED and The Frame TVs

Haven't had any issues since 

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