No Longer Seamlessly Displaying Art Mode with Apple TV 4K

[david_weinberg]

In the last few weeks, Samsung updated the OS to the Frame TV and a function that I regularly used is no longer available. I'm writing in hope that someone can suggest a workaround (or if Samsung engineers read this, to bring the function back).

I have an Apple TV 4K media streamer for my Frame 55" 2022 TV. I'm assuming that other media streamers such as Chromecast, Roku, etc. would have a similar behavior that I am getting now post-OS update.

Prior to the update, I would be watching TV using the Apple TV 4K steamer, conclude for the evening, power off the streamer with the Siri remote, and the Frame would instantly go into the Art Mode and display artwork for 30 minutes (my settings) before the Frame would go to sleep. Post upgrade, I power off the streamer (Apple tells me the streamer goes to sleep, not powering off), but instead of the Frame displaying artwork, it is searching for a media source:

My only recourse now is to use the Samsung remote and manually navigate to the Art Mode and select the artwork, a multi-step process.

Is anyone else who is using a streamer experiencing this, and do you have a workaround?

Thanks,

David

[Slapppy]

Can't get the TV to find the update and I placed the two files in the USB Stick MS-DOS formatted USB flash drive. The two files T-KSU2EBAKUC and SWU_AUTO_FLAG are the ones I put on the disk. Is this what you did? My Model is QN65LS03BAFXZA

[Slapppy]

After a few days Firmware 1601.8 is doing the exact same thing. I did reset the TV to factory defaults. Basically set it up default. Made a favorites of images and set art mode to change randomly once a day. After a few days it reverted back to exiting Art Mode and back to either ATV running its screensaver or that No connection blue Screen.  This is my model. QN65LS03BAFXZA  I will attempt to install 1602.2 from the support  page manually. Since Auto Update doesn't see it.

[axolotl84]

Just tried to install 1602.2 for my Australian The Frame 2022 through USB and it couldn't find the update. The download file is only half the size (1.6GB vs 3.3GB), and the upgrade.msd file in the T-PTMUABC folder is 0 bytes. I downloaded the 1520.7 version and it is 3.3GB and contains a 1.6GB upgrade.msd in both the T-PTMUABC and T-PTMLUABC folders.

[97clubspec]

@axolotl84 Same issue, downloaded the firmware directly from the AU Samsung Support site for my AU model LS03B, followed the ‘Firmware Upgrade’ USB guide, connected and tried updating, TV searched the USB but didn’t find anything… What a joke…

[Slapppy]

Why is it that no one on Samsung is replying here to help us? I’m going to send a message to Tech Bloggers and more to send them this link. Maybe they have an idea or can spread the news on this issue!

[206ml]

This is maddening

[rajhasani]

Update: tried updating to 1602.2, and couldn't get it to work via USB. Tried everything, formatting the drive to exFAT, FAT32, NTFS, tried changing from MBR to GPT, tried placing just the folder, then the individual files within, nothing was working. 

Today I have noticed that 1602.2 is no longer available in the Download Center, they've reverted the latest version online back to 1520.7

Samsung, get it together. What are you guys even doing? You have a thread here with 215 replies spanning 22 pages, and NO ONE is giving this any attention? So far my review for this TV is 1 star on every website I can find. I still have around 80-ish days to return this product, which I will if I don't get a resolution in time.

[ShariT]

I installed 1602.2 via USB last week (placed individual files on formatted drive) and was able to update. The update seemed to fix the problem and now my TV goes to art mode when I turn off using my ATV remote. However, I have some trouble getting it to turn back on using the ATV remote. I seem to have to hit the tv button, or the play button, or the power button or some random combination of them several times in order to get anything to happen...often waiting several seconds in between to see if there is any response. Anyone else had the update seem to work to go back to Art Mode but then have trouble returning to tv?

[rajhasani]

How did you get it to work via USB? What do you mean you placed the individual files on the formatted drive, did you place the whole unzipped folder, or did you take any of the files out and place those on the drive? What filesystem is your drive formatted as?

[userUVx1i1LSRe]

Same issue here. So frustrating.