Original topic:

Neo QLED 8K QN65QN900 tv

(Topic created: 06-05-2024 08:58 AM)
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Cwillis1018
Constellation
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QLED and The Frame TVs

Hello,

I purchased a my Neo QLED 8K tv a little over a year ago. Today it randomly turned off and won’t turn back on. The red standby light is not on whatsoever. Tried the troubleshooting techniques with no success. Please help!

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JBTechfanatic
Black Hole
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QLED and The Frame TVs
Did you unplug everything, all HDMI cables, the One Connect box, and the power cables? Wait a full 10 minutes, blow out the One Connect cable connection area, connect it back, then try to power it on.
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Cwillis1018
Constellation
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QLED and The Frame TVs

Yep we sadly have tried all of that 😕

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Solution
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hey, first welcome to the community. My tv is the most important thing in my house. Without it my kids would drive me crazy. Let's get yours doing what it needs to do.

 

It looks like you've tried the steps in this link: 

 

https://www.samsung.com/us/support/troubleshooting/TSG01001086/#tv-s-red-standby-light-is-off

 

But just in case you missed anything give it a once over.

 

I believe this particular issue may require service. In order to be certain, I would like to gather additional information and look at this from a case-by-case basis. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email

 

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

 

http://www.samsung.com/us/support/service/location