I have never been more disappointed with a purchase in my life. I spent a fortune on an 85-inch Samsung QN85A, expecting premium quality and longevity, only to be left with a dark rectangular spot in the top-middle of the screen that makes watching anything unbearable. The worst part? This happened immediately after my two-year warranty expired from Best Buy, almost like clockwork.
Naturally, I reached out to Samsung support, who initially told me they’d make an exception and cover the cost of the repair. Great, right? Wrong. They passed me off to a third-party repair company, which was nothing short of a scam. These so-called “technicians” demanded THOUSANDS of dollars just to take the TV in for “analysis.” Analysis? At that price, I should be getting a brand-new TV! And despite Samsung’s supposed commitment to covering the cost, the repair company kept closing out the ticket, forcing me to start the exhausting process over and over again. I eventually just gave up.
At this point, I’ve given up. I shouldn’t have to beg a multibillion-dollar corporation to stand by its products. What’s worse is that I didn’t just buy one Samsung TV—I outfitted my entire home with seven Samsung TVs because I believed in the brand. This 85” was the largest and most expensive of them all, and now it’s a $3,500+ paperweight.
Samsung has lost a loyal customer. I will NEVER purchase another Samsung product again. Buyer beware—if you’re considering investing in a high-end Samsung TV, don’t. When it inevitably fails, you’ll be left with nothing but frustration, corporate runarounds, and an expensive piece of junk.
Just my 2 cents anything out of warranty regardless of company or anything and your on your own Samsung was courteous to you the repair place is another matter
Honestly, why would you not purchase a Geek Squad extended warrenty from Best Buy on such a large purchase? TVs are considered a disposable item and are cheaper to replace than repair.
I don't deal with Best buy. But my kids do. They always get the Geek squad warranty and I'm pretty sure they've told me you can renew those before they expire. Seems like a small price to pay for a 2 year old $3500+ tv
