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My 8000 series tv no picture but white screen on and off

(Topic created: 2 weeks ago)
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LexiCOLE
Constellation
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QLED and The Frame TVs

I have a Samsung 50 inch tv which has very little hours on it.

When I turn on the screen it turns on to a white screen and then turns off. No picture. No sound.

I tried unplugging it multiple times. Any other ideas?

 

 

 

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Samsung_Moderator
Community Manager
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QLED and The Frame TVs

That's definitely odd! At this point, I recommend having the TV serviced. You can either use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/ or you can send me or any of the other mods a private message with the TV's full model code and serial number so we can get you set up for service 🙂

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meself
Honored Contributor
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QLED and The Frame TVs
May need to take to repair center to get checked
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Samsung_Moderator
Community Manager
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QLED and The Frame TVs

Hey @LexiCOLE, and welcome to our community! That sounds super aggravating and I am happy to try to help you 🙂

Is the TV plugged directly into an outlet or is it plugged into a surge protector?  Have you had any power outages lately where you're located? 

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LexiCOLE
Constellation
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QLED and The Frame TVs

hi! plugged directly into the wall. Tried another location and same problem.

Turns on with a bright screen then shuts off. It turns back on again for a few seconds and off again. 

No power outages at all..

Very Frustrating as it was a great tv with low hours on it. My samsung tv from 2010 still going strong lol. 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

That's definitely odd! At this point, I recommend having the TV serviced. You can either use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/ or you can send me or any of the other mods a private message with the TV's full model code and serial number so we can get you set up for service 🙂