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‎01-19-2022 09:10 PM in
QLED and The Frame TVsI have massiv internet connection issues after updating to the new firmware 1903. All apps are affected and this is really annoying because that happens every 5 to 10 minutes!
I can't watch anything anymore...
How can I get back to the old version or will there be a fix soon?
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‎01-20-2022 02:33 PM in
QLED and The Frame TVsHello! I completely understand your frustration with losing the internet connection. Now that the TV is updated have you tried to just reset the unit again?
Additionally, please check out the
troubleshooting: https://www.samsung.com/us/support/answer/ANS00079028/
If this doesn't work the unit will require service, if the unit is 2 or more years old then likely the unit will be out of warranty. Please reach out to a local service center to obtain the estimates for repairs. http://www.samsung.com/us/support/service/location
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
- Mark as New
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‎01-20-2022 02:33 PM in
QLED and The Frame TVsHello! I completely understand your frustration with losing the internet connection. Now that the TV is updated have you tried to just reset the unit again?
Additionally, please check out the
troubleshooting: https://www.samsung.com/us/support/answer/ANS00079028/
If this doesn't work the unit will require service, if the unit is 2 or more years old then likely the unit will be out of warranty. Please reach out to a local service center to obtain the estimates for repairs. http://www.samsung.com/us/support/service/location
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.