Disney+ and Hulu will not work after 12-8-2023

[userg6yI4YhbiF]

I bought the new 85-inch QN90C just 5 days ago, and now both Disney+ and Hulu will not play shows. The menu content is fine; you can scroll and select videos and even click Play. But the screen goes blank, and after a couple of minutes, an error appears. I have installed the latest Samsung software version: T-PTMCAKUC-1310.3, E0301500,BT-S and I have reinstalled both apps (they are built-in, so you can't delete them). I have power cycled, reset the TV 3 times, reset the Samsung Hub 2 times, and unplugged it 3 times, and it still does not work.

All other apps (Netflix, Amazon Prime, Paramount+, Youtube, and Max) work fine on the QN90C.

Both Disney+ and Hulu work flawlessly on my Samsung Galaxy 22, Samsung Q60R TV, and my PC - the problem is only on this TV.

I get the following errors:

Hulu Error Code: P-DEV320

Unique Error ID: player-2-32191c7c

Disney+: no error code, just a message that something is wrong.

[ChaosSaber]

Reinstall or contact Hulu

[userg6yI4YhbiF]

I did both and they said it is Samsung. My Samsung Q60R doesn’t have the problem and it is running software package Samsung software version:T-MAlSMAKUC-1406.4,B0970101/070104,BT-S

I now have to plug in my Google TV/ Chromecast and use that software instead. 

[ChaosSaber]

I know its a pain, but have you reset the TV to default?

[userg6yI4YhbiF]

Yes, I reset the TV 3 times and unplugged it for 3 minutes each time. I reset the Samsung hub twice as well.

[ChaosSaber]

Ok and you are using WiFi on the TV? If so try to hardwire it

[userg6yI4YhbiF]

It is hardwired.

[ChaosSaber]

I am stomped

[ChaosSaber]

Did you research to see if its a known issue with that model?

[userg6yI4YhbiF]

I could not find any. It just started 2-3 days ago. The first 2 days, Disney and Hulu were working fine. The updates are current for this model, and it shows 1310.3. My older Q60R is on 1406.4, so I don't know if they are rolling out new updates.