A malfunctioning television was delivered on February 4th, and I requested a return within the 15-day return period. Despite our efforts and countless hours spent on the phone, we have not been able to assist with the processing of the return. We have escalated the issue three times with no progress being made from Samsung customer relations team. No contact has been made or follow-up has been provided from Samsung.
Since this is a user to user support community you would need to contact e-commerce for any possible help with this issue Iād suggest asking for a Manager.
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So to say then you will have to wait for them to get it taken care of
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Once you use that email its pretty fast on get a reply back for the CEO Support team I've used it once
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I think they say 24-48hrs itās been a while since I emailed them
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