I bought what I had understood is the Samsung flagship television and was very impressed but now the screen doesn’t work (sound works fine and I can make out “shadows” but the picture is otherwise black). Based on other posts I assume the motherboard has gone. Has anyone had this issue? I only bought the tv 4 1/2 years ago. Surely it shouldn’t have these reliability problems? I paid $5,500 for it… I am now paying $136 to someone from Best Buy to run diagnostics but it seems crazy to me the tv has stopped working already.
Hello! Thank you for reaching out! This is something that would require service; depending on the warranty, you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Yes, but don’t see why a flagship $5.5k tv should stop working after just 4.5 yrs and that should be my problem. Notwithstanding the Samsung warranty there are implied warranties under the UCC for merchantability and fitness for purpose, and I had expected better quality products from Samsung. Suffice to say unless this is sorted out this will be the last time I buy anything from them.
You have every right to be annoyed. Still paying $136 plus parts has got to be better than paying another 5.5 k to another reputable company and face an entirely different set of issues. Hang in there, bud. We've all been there.
I agree to take a $5.5K hit is painful, but I know a lot of guys who'd see failure as an opportunity to get newer technology without having to explain to their better half.
Couple of hours a day weekdays and probably 10 hours over weekends. I like the way you think but I got into enough trouble when the other half worked out how much it cost and now I’m already getting flak for buying a $5k tv that breaks after 4.5 years ; ) Hopefully it will be straightforward to repair. I’ll suspend judgment of Samsung until Weds when the repair guy comes.
Well that is certainly normal usage. A guy on AVS forum had his set fail and doing the math it was clear he'd left it on all day every day, which is of course commercial-type run hours i.e. stores/malls/etc.
Things break--hopefully yours is readily fixed ie. backlight power supply or driver board.
Hello! Thank you for reaching out! This is something that would require service; depending on the warranty, you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
