QLED and The Frame TVs

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My main streaming provider has stopped displaying

Posted by 08-29-2025 01:07 PM in QLED and The Frame TVs

my IP HAS STOPPED displaying their home screen or their guide for channel choices. ALL other apps are working through the wireless router. Is there... View Post

09-04-2025 07:10 AM

Hey @pickonme! We appreciate you reaching out! With the primary culprit being the Spectrum app, you ... View Post

WiFi card in 2024 Frame tv (65 inch)

Posted by 09-03-2025 06:27 PM in QLED and The Frame TVs

Is the WiFi card in the tv or in the One Connect Box? View Post

09-04-2025 03:57 AM

I believe its located inside the One Connect Box since it contains all of the components for the TV ... View Post

Frame TV ART Mode: Why can't I display a Slideshow of my own art anymore?

Posted by 07-22-2025 02:45 PM in QLED and The Frame TVs

I've been successfully displaying my own photo slideshows for years, but now I get an error when I press the... View Post

09-03-2025 05:38 PM

What is the solution? View Post

S90D Power Failure - 2nd Occurrence

Posted by 09-01-2025 08:10 AM in QLED and The Frame TVs

After a November 2024 purchase, my QN77S90DAFXZA failed to power on at the end of December. Warranty repair was smooth, and TV operating as... View Post

09-03-2025 02:20 PM

Thank you for reaching out. We're happy to look into this for you. Could you send us a private messa... View Post

LS03FA (2025) Vertical Art Display

Posted by 09-02-2025 06:26 AM in QLED and The Frame TVs

Hello, Will the latest models of The Frame LS03FA (2025) display artwork from the Samsung Art Store in a vertical (portrait) orientation? Once... View Post

09-03-2025 09:01 AM

UPDATE: I tested my Frame in a vertical orientation and the display automatically adjusted to the ve... View Post

Audio help with Frame TV

Posted by 09-02-2025 04:17 PM in QLED and The Frame TVs

Hey everyone I have a Sony str dh 590 receiver and 2 in wall yahama speakers as well as a Sonos arc sound bar. I can not for the life of me figure... View Post

09-02-2025 06:03 PM

@userwejbfBWR79 People post all kinds of things to all random areas here. View Post

Channel Block

Posted by 06-24-2025 06:35 AM in QLED and The Frame TVs

I have a new Frame television that defaults to Fox News on the Samsung tv+ channel. I went through steps to put parental controls on and block... View Post

09-02-2025 01:36 PM

I avoid turning on my TV these days because FOX keeps being on when I turn it on. The block function... View Post

Light sensor location for QN55Q8FAAFXZA?

Posted by 09-02-2025 08:59 AM in QLED and The Frame TVs

Hello all, I just picked up a QN55Q8FAAFXZA and have setup all the Power & Energy Saving sections for automatic control of its brightness... View Post

Channel banner

Posted by 08-28-2025 03:31 AM in QLED and The Frame TVs

The channel banner keeps appearing on my Samsung The Frame. It is incredibly annoying! View Post

09-02-2025 08:22 AM

Is there any photo or video that I can check? and, what is your detail model name? 25Y the frame? View Post

Feature request: Screen Mute Mode

Posted by 08-30-2025 01:50 PM in QLED and The Frame TVs

As more and more of us use our TVs to playback audio content - especially relaxation sounds or pure tones during sleep, it would be fantastic to... View Post

08-30-2025 04:11 PM

Some android tvs have that it would be nice if Samsung added that View Post

Samsung TV plus not staying connected

Posted by 08-29-2025 04:27 PM in QLED and The Frame TVs

My tv is about 4 years old, so fairly new. I never had any trouble until I moved to Charlotte and got AT&T high-speed internet. Samsung TV... View Post

08-29-2025 05:51 PM

Thank you View Post

82” QLED right side of screen dark

Posted by 08-29-2025 06:46 AM in QLED and The Frame TVs

82” QLED right side of tv is dark. Is this an easy fix View Post

08-29-2025 07:28 AM

Like what Gary said, it's very likely that the screen has been damaged View Post

QN85Q80AAFXZA Model cracked screen

Posted by 08-24-2025 11:31 AM in QLED and The Frame TVs

TRYING TO FIND A PLACE TO GET MY SCREEN WHICH IS CRACKED REPLACED View Post

08-28-2025 03:07 PM

Hey @user7gdpH5sQs6! Thank you for reaching out. @julzz84 and @GaryB82 both hit the nail on the head... View Post

QE85QN95A One Connect box replacement

Posted by 08-28-2025 04:51 AM in QLED and The Frame TVs

Hello, I have a 85" Samsung TV with QE85QN95A as the reference, Anything plugged to its HDMI ports show up as "Unknown"... View Post

08-28-2025 06:17 AM

I'm sorry to hear you're having this issue, but since products vary by country, you should visit the... View Post

HDCP errors connecting to Spectrum Cable

Posted by 08-27-2025 11:43 AM in QLED and The Frame TVs

I have a Neo QLED (55 and 40") and both have trouble connecting to two different Spectrum Cable boxes. They will be fine for a few weeks and... View Post

Password for new TV setup

Posted by 08-25-2025 12:16 PM in QLED and The Frame TVs

Is the password I need to setup a new TV the same as I had used to enter this communities? Along with my user number? View Post

08-25-2025 12:30 PM

If you need a password to set up your new TV, I assume it means you must log into your Samsung accou... View Post

QE43Q7F2AUXXU Sound Output Choice Resets Every Time Start TV

Posted by 08-24-2025 11:17 AM in QLED and The Frame TVs

Hi all, I just bought this TV and have an external DAC connected via USB. I can change the sound output in settings to the DAC, however the... View Post

Screen Flickering on Samsung TV with One Connect Box

Posted by 08-21-2025 12:41 PM in QLED and The Frame TVs

I’m experiencing consistent screen flickering on my Samsung TV that uses a One Connect Box. The issue happens across all sources, including... View Post

08-21-2025 12:54 PM

Based on your description, the issue may stem from the One Connect Box. It is recommended that you c... View Post

Shut off Advertising on Home Screen

Posted by 08-20-2025 12:08 PM in QLED and The Frame TVs

On my frame TVs the thumbnails and auto play from the Home Screen often show suggestive or scary clips from shows and movies when my kids turn on... View Post

08-21-2025 09:58 AM

Buy anything but a Samsung View Post

Replacement remote for QN80F Smart TV?

Posted by 08-20-2025 02:17 PM in QLED and The Frame TVs

Purchased a brand new 2025 QN80F roughly a week ago and am loving it so far, so I figured I'd make this post preemptively to aid me should I... View Post

08-20-2025 02:48 PM

@SteveOtheStoner To find the discussion group for Canada, visit https://www.samsung.com/us/common/vi... View Post

When will the qn90d get the tizen 9.0 update in USA

Posted by 08-18-2025 04:25 AM in QLED and The Frame TVs

Does anyone know when this will be released? I've been reading that they've been rolling it out in other countries for a few months now but... View Post

08-20-2025 11:27 AM

Hello! Thank you for reaching out! Unfortunately, we do not know the exact timeline for when the upd... View Post

Poor service

Posted by 08-15-2025 02:18 AM in QLED and The Frame TVs

We have bought a Samsung frame tv 75” but it has many faulties, we have had 2 visits from Samsung and nothing was done. The last feedback my... View Post

08-20-2025 10:00 AM

Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post

Little shadow

Posted by 08-17-2025 12:33 PM in QLED and The Frame TVs

Hey i have a little shadow in right corner and i want to know if its normal for a qled panel model QN55Q7FAAFXZC View Post

08-20-2025 08:59 AM

Hey Thisismyname, thanks for posting in the community. Support for US products is the focus of this ... View Post

Delamination

Posted by 08-14-2025 12:30 PM in QLED and The Frame TVs

Will waranty cover a tv that has separated SAMSUNG 65" Class Q60DB QLED 4K Smart TV QN65Q60DBFXZA 2024 bought oct 1 /24 View Post

08-18-2025 03:51 PM

Hello! Thank you for reaching out! Please feel free to either call in directly at 1-800-726-7864 or ... View Post

Frame TV does not sync input with Atlona Matrix

Posted by 08-18-2025 07:54 AM in QLED and The Frame TVs

I have replaced 4 Sony TV with Frame PRO. House is equipped with an 8x8 video matrix from Atlona (model AT-OPUS-810M) After TV power up, TV... View Post

Samsung Smart TVs are down for a lot of people

Posted by 08-17-2025 11:53 AM in QLED and The Frame TVs

Looks like many people are facing issues with Samsung TVs for the last two days. Doesn't look like Samsung has issues any statement regarding... View Post

08-17-2025 12:23 PM

This was copied from a Reddit post that was posted 16 days ago. https://www.reddit.com/r/samsung/com... View Post

Blurry bright areas in dark scenes

Posted by 08-15-2025 11:27 AM in QLED and The Frame TVs

We have an 85” qLED tv that has blurry white cloudy area in dark scenes. We had Samsung change out the tv panel (basically the whole tv) but the be... View Post

08-15-2025 02:45 PM

I have the 85" QLED model QN85Q70DAFXZA . I have turned in four tickets now (and just finished anoth... View Post

Samsung Frame and One Connect box Compatibility

Posted by 08-13-2025 11:15 PM in QLED and The Frame TVs

I recently purchased a Samsung Frame TV (2021) from Facebook Marketplace and regretfully did not test the system before purchase, as they already... View Post

08-14-2025 03:12 PM

Did you tried connect with Facebook Marketplace seller? I'm afraid nobody will not help you from Sam... View Post

The Frame 2023 (32 inch) problems

Posted by 08-14-2025 03:05 PM in QLED and The Frame TVs

Hi, are it just with mine The Frame TV these problems is: automatic art mode turning off after several days or hours after turning off TV box, with... View Post