Original topic:

Samsung Odyssey G51C 32" QHD 165Hz Gaming Monitor

(Topic created: 10-23-2025 12:15 PM)
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Cookie111
Constellation
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Monitors and Memory

hey all, i recently got this monitor completely new and unused, at this very moment its not even a year old, just a few months old, every day it was working fine and now it won't turn on anymore which is a shame because i really liked this thing

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello there, and thank you for reaching out to the Samsung Community regarding your concern. If there's no indicator light displaying, we recommend for you follow these basic steps: check the power switch, check the power cord, and test the outlet. You can review the complete article here https://www.samsung.com/us/support/troubleshooting/TSG01110706/.

Regrettably, this basic troubleshooting is the only way to try to fix the issue yourself. If this doesn't help the monitor turn on, then it will need service.  You can set up a service repair ticket using this link https://www.samsung.com/us/support/service/ or by Private Messaging any moderator and clicking on the chat option with your full model and serial number. 

Cookie111
Constellation
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Monitors and Memory

is this a common issue with this product or is it just an unlucky one out of an entire batch?

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

This is not a known issue, and we cannot speculate regarding it being "unlucky" however we can verify if the troubleshooting advised previously is unsuccessful, we will absolutely assist with getting the service repair set up if needed.