xfinity stream not showing live tv

[MFos70]

Just purchased brand new 55 inch Samsung.

Crystal UHD, DU7200D TV. 

signed in with samsung account

Did software update for the tv. restarted tv. 

downloaded xfinity stream app from samsung smart hub. 

logged in with qr code. 

app will only show purchases for stream. Will not show browse, live tv, or other items/options that were on roku stick when downloaded on that. 

help? suggestions? I already did help desk with samsung. 

xfinity assistant text dropped us. 

[GaryB82 · Accepted solution]

Since this sounds like a issue with the Xfinity App I would suggest contacting Xfinity support on the Xfinity support community

https://forums.xfinity.com/

[realaud]

I think the issue might be with the Xfinity stream app. I have an LG TV and I can't get the app to even open, just get a black screen. My TV app has a beta ribbon across it, so maybe it's a work in progress. It used to work, but I don't normally use that TV, I only turned it on the other day to check something out.

[GaryB82]

Since this is a Xfinity issue they need to contact Xfinity support 

https://forums.xfinity.com/