Hi, I’ve just purchased a Samsung UHD DU7700 smart TV.
I had not much knowledge about TVs and asked a mate, he told me get a Samsung or lg, they make good TVs.
One day after I purchased the DU7700 I sent him a photo of it and he asked me what the hz was, he said the refresh rate. I looked it up and told him it’s 50hz, his reaction was not good. He told me that was literally the lowest hz available these days, he said it’s very bad and I got ripped off and he was surprised that Samsung would even be selling a 50hz tv. he said his 10 year old lg had 60hz.
i bought this tv for gaming which makes my choice even worse.
If this tv is so bad why would Samsung be selling it in 2024/2025?
Is there anyway Samsung would help me with a refund and get a different model with higher refresh rate?
I know I should have done my research before buying a tv but this just seems ridiculous. even on this thread where you write in topics, there is no 50hz option, it starts at 60….. I feel like I’ve been ripped off.
After a quick search I can see crappy brands like chiq, Kogan, hisense, they all have 60+ hz and are cheaper than my tv………
@Yeahnahm8 It sounds like you are in Australia and all the link for that TV seem to lead there. In Australia, they use the PAL system to broadcast TV and it uses 50 Hz. PAL is used by some countries and NTSC is used by some countries. In the US, the TVs generally display at 60 Hz because NTSC uses that.
Unfortunately you have landed in the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/
The European continent, Australia and many other countries once adopted the AC mains frequency standard of 50 Hz and 60 Hz in the USA. The first analog kinescope televisions used the mains frequency to synchronize the picture because it is stable and maintained within a strictly limited range. That's why everyone is used to TVs in the US running at 60 Hz and 50 Hz in Europe.
Time has passed, modern TVs have long since stopped using network frequency to synchronize the picture, but the concept of 50 Hz for Europe and 60 Hz for the US is so deeply rooted in the minds of users that manufacturers continue to use these parameters to designate the frame rate of the TV. Your TV actually supports 60 Hz.
