Samsung UN50NU6900BXZA TV frozen during step 3 of setup

[Hybrid777]

I've tried unplugging, resetting with the tv button and remote, I can't use the service code to reset cause I have a Bluetooth remote rather than infrared apparently. No matter what I try my TV is frozen white on step 3 of the setup process. 

[LongHiker]

@Hybrid777 Can you provide more information on what is step 3? 

[J1959]

My Samsung reset is stuck and frozen on step 3.. what do I do..?

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! If restarting the TV or trying to progress through doesn't work. Then I would recommend calling in directly at 1-800-726-7864 and asking for our remote management team.