I understand how this may be concerning and want to help, have you tried the troubleshooting steps below?
If at any point you need assistance with configuring settings on your router, contact your ISP or the manufacturer of the router.
See if your TV detects any Wi-Fi networks.
Navigate to Settings > General > Network > Network Settings > Wireless and see if your network is listed. If your network is not listed, but you see other networks listed, then you know the wireless card in the TV is working. Network names can be anything from the name of the router manufacturer like "Netgear356" to the name of a family member or a cartoon character. In some cases it may even be written on the bottom of your router.
If you do not know what your network name is, you should contact your internet service provider (ISP) to verify the name of your Wi-Fi network and the password.
Wi-Fi networks can be marked hidden as a security measure to prevent them from showing up when looking for networks. This is not a default setting on most routers.
If you have marked the network as hidden, you can still try to connect to it by entering in the name of the network instead of selecting it on the list. Scroll to the end of the list of networks and select Add.
Note: If you aren't sure if your network is hidden, it may be best to contact your ISP so they can assist you in connecting to the network, unhiding the networking, or verifying the correct network name and password.
Make sure your Wi-Fi network is compatible with the TV
Network requirements vary between TVs and are listed in the user manual. As an example, 2018 models NU6***, NU71**, NU72**, and NU73** only support 2.4Ghz networks. They will not even see a 5Ghz network.
If the network is not compatible with the TV, the TV will be unable to see or connect to it.
Disconnect some of your other things that are connected to Wi-Fi
The more things you have connected to your Wi-Fi network, the weaker the signal will be. If you have 2 tablets, 3 phones, a refrigerator, and an Xbox, the signal could be very weak. Disconnect all other Wi-Fi devices from the network and then try to connect the TV.
If this does the trick when none of the previous steps worked, it means you have more devices connected than your router can handle and you should upgrade your router or connect less devices.
Power cycle all the network equipment.
Unplug every network-related device (such as router, modem, etc), and the TV.
Beginning at the wall the internet signal comes from, plug in the first device and allow it to finish booting up.
Creating a path between the internet signal and the TV, plug in the next device in the path and allow it to finish booting up. Repeat until all devices in the path are powered back on, including the TV.
Try connecting to the network again.
Try detecting a hotspot.
If a mobile device with hotspot functionality is available, have it create a network and check if the TV sees it.
Note: If the TV can detect any other networks, service is not required, and the issue is with the network that is not being detected. Contact your ISP if they provided the router, or the manufacturer of the router if it was bought separately.
If the troubleshooting steps did not help above then you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
I understand how this may be concerning and want to help, have you tried the troubleshooting steps below?
If at any point you need assistance with configuring settings on your router, contact your ISP or the manufacturer of the router.
See if your TV detects any Wi-Fi networks.
Navigate to Settings > General > Network > Network Settings > Wireless and see if your network is listed. If your network is not listed, but you see other networks listed, then you know the wireless card in the TV is working. Network names can be anything from the name of the router manufacturer like "Netgear356" to the name of a family member or a cartoon character. In some cases it may even be written on the bottom of your router.
If you do not know what your network name is, you should contact your internet service provider (ISP) to verify the name of your Wi-Fi network and the password.
Wi-Fi networks can be marked hidden as a security measure to prevent them from showing up when looking for networks. This is not a default setting on most routers.
If you have marked the network as hidden, you can still try to connect to it by entering in the name of the network instead of selecting it on the list. Scroll to the end of the list of networks and select Add.
Note: If you aren't sure if your network is hidden, it may be best to contact your ISP so they can assist you in connecting to the network, unhiding the networking, or verifying the correct network name and password.
Make sure your Wi-Fi network is compatible with the TV
Network requirements vary between TVs and are listed in the user manual. As an example, 2018 models NU6***, NU71**, NU72**, and NU73** only support 2.4Ghz networks. They will not even see a 5Ghz network.
If the network is not compatible with the TV, the TV will be unable to see or connect to it.
Disconnect some of your other things that are connected to Wi-Fi
The more things you have connected to your Wi-Fi network, the weaker the signal will be. If you have 2 tablets, 3 phones, a refrigerator, and an Xbox, the signal could be very weak. Disconnect all other Wi-Fi devices from the network and then try to connect the TV.
If this does the trick when none of the previous steps worked, it means you have more devices connected than your router can handle and you should upgrade your router or connect less devices.
Power cycle all the network equipment.
Unplug every network-related device (such as router, modem, etc), and the TV.
Beginning at the wall the internet signal comes from, plug in the first device and allow it to finish booting up.
Creating a path between the internet signal and the TV, plug in the next device in the path and allow it to finish booting up. Repeat until all devices in the path are powered back on, including the TV.
Try connecting to the network again.
Try detecting a hotspot.
If a mobile device with hotspot functionality is available, have it create a network and check if the TV sees it.
Note: If the TV can detect any other networks, service is not required, and the issue is with the network that is not being detected. Contact your ISP if they provided the router, or the manufacturer of the router if it was bought separately.
If the troubleshooting steps did not help above then you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
