Samsung 50 inch tv disconnects from my network

[Members_qE7BXmI]

Samsung 50 inch HD TV constantly disconnects from the internet daily and has to be unplugged to reconnect. Only device in my house that does this.

[DanG92263]

How old is your wifi router? Is it a 2.5g or 5g? It may be time to update it. Have you kept the router's firmware up to date?

[DanG92263]

But before you replace it, remove it, then reinstall it from/on the SmartThings app. Ensuring that both your phone and TV use the same Wi-fi connection. My router has both a 2.5g and a 5g band. Some items in home can't use a 5g connection, so I have to swap to the 2.5g on my phone to connect them, then I can swap back to the faster 5g and it all works fine. My Samsung TV is good on the 5g.

[DanG92263]

If your TV requires a 5g connection, but is connect to a 2.5g signal, then it's going to cut out at some point.

[Samsung_Moderator · Accepted solution]

Hello there @Members_qE7BXmI! 

Along with the other troubleshooting that has been mentioned in this thread, I also have a couple of suggestions from a similar experience.  First would be a wired connection to the router if possible.  If that can't be done, you'll need to set your television as a priority device on your network.  That's what I ended up doing and my television hasn't disconnected since!

If you need any additional assistance, don't hesitate to send us a DM!