Once in a while, perhaps once a week, pressing the power button on the remote will have the red led on the TV turn off, but the screen stays black. Pressing any button on the remote does nothing, including the power button.
The only way to fix it is to unplug power from the I/O box (whatever it is called). Then the TV will turn on fine.
The TV says the software is up-to-date, so I am not sure what else I can do.
Hello! Thank you for reaching out! Please attempt a factory reset on the TV. If this does not help then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! Please attempt a factory reset on the TV. If this does not help then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
