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Original topic:

Samsung UN50NU6900BXZA TV frozen during step 3 of setup

(Topic created: 06-16-2025 08:16 AM)
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Hybrid777
Constellation
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LED and OLED TVs
I've tried unplugging, resetting with the tv button and remote, I can't use the service code to reset cause I have a Bluetooth remote rather than infrared apparently. No matter what I try my TV is frozen white on step 3 of the setup process. 
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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hello! Thank you for reaching out! If restarting the TV or trying to progress through doesn't work. Then I would recommend calling in directly at 1-800-726-7864 and asking for our remote management team. 

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LongHiker
Galactic Samsung Care Ambassador
Options
LED and OLED TVs

@Hybrid777 Can you provide more information on what is step 3? 

J1959
Constellation
Options
LED and OLED TVs

My Samsung reset is stuck and frozen on step 3.. what do I do..?

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! If restarting the TV or trying to progress through doesn't work. Then I would recommend calling in directly at 1-800-726-7864 and asking for our remote management team.