Original topic:

Lower internet speed after 2011 Software Version Update

(Topic created: Sunday)
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Oled 65 Streaming
Constellation
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LED and OLED TVs

After last weekā€™s update (Version 2011) my OLED TV registers 91Mbps instead of 300Mbps while using Samsung Internet browser. This creates streaming errors in apps like Sling and even in Samsung TV Plus. Either wired or wireless.


Iā€™ve done a factory reset and issue remains. But now I canā€™t even use the Device Care option within the Support section as it displays message ā€œThis function isnā€™t availableā€.

2 Replies
KiwiBird97
Red Giant
Options
LED and OLED TVs
You can only use the Device Care option when using Samsung TV Plus or any active input signal (Antenna, HDMI, or USB-C). After switching to one of these sources, run Device Care.
(We recommend running Device Care on the input signal you want to troubleshoot.)
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Oled 65 Streaming
Constellation
Options
LED and OLED TVs

Thank you for the reply regarding Device Care.

i reached out to Samsung Technical Support and after running remote troubleshooting they have dispatched a tecnician for onsite support next week to address the streaming issues.

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