KU630D Double image after software update (UN43KU530DF)

[Chomot]

Please help me fix this.  It was working fine and I was happy, it did a software update and now it is not watchable.  I tried resets and adjustments and still the same double image issue.

How to fix this?

 

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! This is something that will require service. Depending on your warrant you will have a few options.  

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/