In September, I purchased a 85 inch QN90C. After a recent software/firmware update (update 2011) with the new UI and interface, my Disney Plus, Hulu and Peacock apps stopped playing video. All other video apps work fine. On Disney plus and Hulu, the video will try to load for a couple of minutes and then give me an error message stating "Sorry, something went wrong. Please try again later." On PeacockTV, the video will try to play, then just go back to the main screen. It has been over a month, I have tried to contact customer service. They verified that I have the latest update and that I should contact the app creators. Before the update they worked fine. I factory reset my TV over seven times. Reset the home screens, have repeatedly deleted and reinstalled the app. I have power cycled the TV, and my routers. I even directly connected from my router with the same problem. I feel like I need to return this TV. Clearly the software update has caused issues and it seems Samsung may not care to fix it.
I have the Neo QLED 4K QN90C and have been fighting the same issue for about two months now, where videos on Hulu or Disney will not stream/play. I believe it to be an app issue only because trailers will play, but the actual shows or movies will spin then produce an error. This definitely needs some attention support wise.
I had the same exact issues on my 65ā 90c tv and have done it all like the what has been discussed in the threads. (Restart, reinstall, factory reset) etc. I broke down and contacted Samsung tech support and after an hour or so of them telling me exactly what I have already tried they had a tech come out and replace the network card and video card. Once replaced all apps were back to working. After a month and 3 days of the apps working they suddenly stopped again. All at the same time. I am now contacting Samsung again to have the tech come back out. If I could I would be returning the tv and getting something else.
My next step is to contact tech support to have someone come out. Like you, I have seen others say it worked, but you are the first one to saw the replacements failed. Makes me think something is wrong with the TV itself.
I spent two hours texting with support for this issue on my Neo QLED 4K QN50C. Gave up after the fifth person told me to factory reset, which I'd already done at the direction of the third person. The staff was very patient but stuck to their scripts, finally saying contact the app providers. Nope. It's the update and the machine. Rather than go through the whole solution tree again I got an incident number and some sleep. Taking a deep breath before tackling this again.
