In September, I purchased a 85 inch QN90C. After a recent software/firmware update (update 2011) with the new UI and interface, my Disney Plus, Hulu and Peacock apps stopped playing video. All other video apps work fine. On Disney plus and Hulu, the video will try to load for a couple of minutes and then give me an error message stating "Sorry, something went wrong. Please try again later." On PeacockTV, the video will try to play, then just go back to the main screen. It has been over a month, I have tried to contact customer service. They verified that I have the latest update and that I should contact the app creators. Before the update they worked fine. I factory reset my TV over seven times. Reset the home screens, have repeatedly deleted and reinstalled the app. I have power cycled the TV, and my routers. I even directly connected from my router with the same problem. I feel like I need to return this TV. Clearly the software update has caused issues and it seems Samsung may not care to fix it.
I tried TV shows, marvel, star wars and every category on Disney plus and on Hulu, I tried every category as well. With the same result, the icon spins, then gives me an error. This software update is ridiculous, it's not working
I tried TV shows, marvel, star wars and every category on Disney plus and on Hulu, I tried every category as well. With the same result, the icon spins, then gives me an error.
I have a 85" Samsung NEO QLED 4K QN90C. I've experienced the same issues as well. I restarted the television, I cleared the cache and data on the apps, I deleted and reinstalled the apps. I troubleshot and updated my entire home network believing it was causing the issue. No luck with any of these actions. I haven't experienced any of these issues on my Sony TV or streaming devices.
