Disney+ and Hulu will not work

[userg6yI4YhbiF]

I bought the new 85-inch QN90C just 5 days ago, and now both Disney+ and Hulu will not play shows. The menu content is fine; you can scroll and select videos and even click Play. But the screen goes blank, and after a couple of minutes, an error appears. I have installed the latest Samsung software version: T-PTMCAKUC-1310.3, E0301500,BT-S and I have reinstalled both apps (they are built-in, so you can't delete them). I have power cycled, reset the TV 3 times, reset the Samsung Hub 2 times, and unplugged it 3 times, and it still does not work.

All other apps (Netflix, Amazon Prime, Paramount+, Youtube, and Max) work fine on the QN90C.

Both Disney+ and Hulu work flawlessly on my Samsung Galaxy 22, Samsung Q60R TV, and my PC - the problem is only on this TV.

I get the following errors:

Hulu Error Code: P-DEV320

Unique Error ID: player-2-32191c7c

Disney+: no error code, just a message that something is wrong.

[LMTORRES1950]

I agree, mine has been stuck in this malfunction mode since after the last update.  I had to install a Firestick in order to be able to watch TV, that is pretty bad on a TV that costs $2000+.  I was on with their tech support, they even “went in to my tv” and went through all (Including a full reset).  None of this resulted in an improvement.  At the end of the call the rep told me “the owners of the apps will have to update their software”…this is really insane.  Making me sorry I bought this unit.

[whiffking14]

I'm not calling support. I refuse to talk to some poor tech support person who is following a script provided by a company that will not acknowledge the software is the issue.

[BL-S]

I am having the same issue with the Hulu and Sling Tv Apps.  I also have an issue with the eARC not functioning correctly. No matter what the source audio is whether from an OTA broadcast or from one of the Tv's resident streaming Apps all audio over HDMI to my receiver is converted to PCM.

• Software Version: T-PTMCAKUC-0080-2020.2

[useryYfYrAmyiP]

Since my qn95c got updates to version 2020 back in November. I can not play anything on Disney+, hulu, paramount +, peacock, or cruncyroll since. $1500 useless tv on my wall

[Arsh929]

I am having a similar issue on all my samsung tv. Can't use hulu disney or YouTube. Only netflix works and samsung tv plus.  Done everything including factory reset. Have 3 samsung tvs! All do the same thing 

[Samsung_Moderator]

Hello, Arsh929. Welcome to the Samsung Community! We know how frustrating it can be when apps aren't working correctly. Here are some further troubleshooting steps you can try. 

Clear App Cache:
Access Device Care: Go to Settings > Support > Device Care.
Manage Storage: Select "Manage Storage".
Choose App: Select the app you want to clear the cache for, then select "View Details".
Clear Cache: Select "Clear Cache". 
Uninstall and Reinstall Apps:
Delete App: Go to Settings > Apps > select the app and choose "Delete".
Reinstall App: Reinstall the app from the Samsung Apps store. 
Reset Smart Hub:
Access Device Care: Go to Settings > All Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
Confirm Reset: Follow the on-screen instructions to reset the Smart Hub.
Note: Resetting the Smart Hub will log you out of all apps and your Samsung Account, and remove all non-preinstalled apps. 
Check for App Updates:
Check for Updates: Ensure the apps are up-to-date by checking for updates in the Samsung Apps store.

Please let us know if this helps! 

[Summer1591]

I have done all this more than once, no results.

[Samsung_Moderator]

If all of that troubleshooting doesn't help get the apps working, I suggest seeing if you can move your router closer to the TV. It sounds like a network issue. In the event you've done this and that doesn't work, the TV will require service. to have the main board replaced. If you've recently bought the TV, check your retailer for a possible exchange; if you're outside the retailer return/exchange window, please send a private message to any of the mods with your TV's model code and serial number along with a brief description of your issues. If you are outside of your warranty, you can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/

[Andy8]

Somebody posted a solution to this problem that I posted yesterday; and set flag to "solved" and locked me out from replying.  However the solution is not logical.  It asked me to prioritize my TV with my ISP.  That doesn't make sense - the AMAZON AND NETFLIX APP ON MY SAMGUNG TV STREAM FINE - PEACOCK, DISNEY+, HULU DO NOT.  I had an LG TV that I replaced with the Samsung.  ALL OF THE LG APPS worked fine.   Furthermore, every other device that connects to my network at any time can stream all of the apps properly.  THIS IS A PROBLEM WITH CERTAIN NATIVE SAMSUNG APPS.  I HAVE NO ISSUES STREAMING WITH THESE APPS ON ANY OTHER DEVICES.  SAMUNG NEEDS TO STEP UP AND DIG INTO THIS.

I am reposting my question below:

I am noticing that the pre-installed apps load properly but then fail when playing video.  Only Amazon and Netflix work.  Hulu, peacock, Disney+ don’t.  In these apps - I can search and select a movie to start - but then the screen goes dark or freezes.  I have tried everything- firmware update, reinstall app, cleared cache, smart hub reset, power hold reset, unplugged tv for 2 days.  Nothing works.   I am able to stream all of these on my firestick also plugged into tv and using same internet.  But Samsung native apps fail.   

Anybody have a fix for this?

[justmeagain79]

They gonna kick you from the community if you start reposting threads. Seriously I'd Google the issue and live to complain about something else.