Black Screen but can still see the picture faintly

[Kooldiamond777]

hi. I have a samsung tv 2 years old and recently the tv goes into a black screen but you can see the picture extremely faintly. 

All the sound and e erhthing works. Just screen goes faint and can't see anything. 

It only happens occasionally and then after a while say an hour or so. It comes back on to normal.  

Any idea what could causing this. 

[LongHiker]

@Kooldiamond777 It sounds like the backlighting is failing. Have you contacted Samsung support to get it looked at? 

[Samsung_Moderator · Accepted solution]

Hi! Thank you for reaching out via the community today!  As @LongHiker said, it sounds like the backlighting is going out. I recommend seeing if this happens during the picture test just to verify it's not happening on specific apps or channels; if it does happen during the picture test, the TV will need service to have the backlighting board replaced. If you purchased an extended warranty through your retailer, you will need to contact them to set up the service. Otherwise, you can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/