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70" TV came off mounting bracket

(Topic created: Thursday)
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Russ H
Constellation
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LED and OLED TVs

Purchased a 70" TV in May 2024. I hung the TV on the wall, and it was secure until tonight, November 28, 2024, when the metal nuts in the mounting holes came out of the TV. What should my first step be to have it repaired or replaced?

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GaryB82
Galactic Samsung Care Ambassador
Options
LED and OLED TVs

You would need to reach out to Samsung support directly at the link below or call

1 (800) 726-7864

https://www.samsung.com/us/support/contact/

 



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If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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Solution
GaryB82
Galactic Samsung Care Ambassador
Options
LED and OLED TVs

You would need to reach out to Samsung support directly at the link below or call

1 (800) 726-7864

https://www.samsung.com/us/support/contact/

 



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.