I was told to give reference number 1147932885 and call samsung support, so I did. Not sure what was supposed to happen, but they had no idea what I was talking about after a 28 minute hold. But, time was not wasted because I needed to call Samsung triage, having not received a timely response to my ticket placed Friday afternoon. I don't know how this story could become even more of a problem, but it has.
Story:
1. Ordered new range 2/18
2. Delivery of range 2/29
3. First service call due to oven heat temperatures: October
4. Second service call due to oven heat temperatures: November
5. Third service call due to the entire range shorting out: December.
Each call for help is a longer hold time than the last. Today I was on hold for 41 minutes before I got to speak to someone on the triage team who could "help" me. When I asked for a different company for service than the last one, they gave me a small appliance repair company 96 minutes from my home. In the meantime, that guy (who has no voicemail or answering service) has up to 48 hours to call me to schedule an appointment. I have no oven. I have no stove. And Samsung really just does not seem to care to do anything about their faulty products causing problems with my life.
