I ordered a gas stove on Samsung.com. It was delivered and 'installed' in my house. Later on that night when I got home, there's gas smell as I open my front door. Called emergency service, turned off the gas and got someone to come reinstall the stove. I then chat on Samsung.com and complained but was told that the installation job was 'DONE' and there's nothing they're going to do. I thought maybe there's a miscommunication and Samsung did not know that there was a gas leak. I called Samsung today and spoke with order support. Unfortunately, it's the same answer, they said I have to call the installation team.
Samsung, I paid you for my stove and paid you for the installation. Whoever you gave the job to is your responsibility. Why do I have to go chase after the installation people? I didn't hire them to do the job. How is it not her responsibility? Who's going to pay me for my emergency service and reinstallaion fee? Sounds like you want me to go the legal route to settle this.
I'm a very loyal Samsung customer, but I really have to rethink this.
Hello! Thank you for reaching out! I understand how frustrating this can be. I would recommend reaching out to our e-commerce team to get further support. You can reach them at 1-855-726-8721.
Sorry your having this issue but since this is a User to User support community you would have to keep calling and ask for a supervisor and see if they can help.
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The representative that I spoke with today told me to try the community. I tried the support, and they did nothing. If anyone knows of another way, please let me know.
This is terrible service that you have gone through. If Samsung hired the installation team, then Samsung should be responsible for the failed installation, i would think. Can you locate the installers phone number on the paperwork/invoice? If so, I would call them and explain the situation to them and tell them you are not paying for the reinstallation fee.
Hello! Thank you for reaching out! I understand how frustrating this can be. I would recommend reaching out to our e-commerce team to get further support. You can reach them at 1-855-726-8721.
