Serious Safety Defect – Samsung Oven Door inner Glass (Model NX60A6511SG/AA) shattered suddenly when range not in use

[pradipsonar]

Samsung gas oven Model NX60A6511SG/AA was bought about a year ago and have only used the oven a handful of times. After light use and when oven was not in use, the oven inner glass suddenly shattered, sending shattered tempered glass all over inside the door. It was loud, shocking, and extremely dangerous.

Meanwhile, I’ve already stepped on sharp glass and feel pain with every step. I can’t safely remove the broken glass because it’s trapped inside the oven’s door structure and keeps falling out through a gap at the bottom.

This isn’t just a product defect but it’s a serious safety issue, especially in a household with children. I’m extremely disappointed with the product. I am hoping Samsung customer service takes immediate action to resolve this.

[MrJayMaul]

Have you contacted them? 🤔

[Noobie]

Oh my... that seems very dangerous. Have you ever gotten contact with Samsung about this? That should be a replacement since 1) Your oven glass broke, causing an injury, and 2) You owned the Oven about an year ago. This is a very dangerous situation

[Samsung_Moderator · Accepted solution]

Oh no! I hope everyone is okay! So that we may look into this as soon as possible, please either call in at  1 (800) 726-7864. Or send me or any of the other moderators a private message with the following information. 

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:     
Email address: 

Modle Number: 

Serial Number: