Range (NY63T8751SS/AA) thinks temp probe is plugged in; oven won't work

[absinthe1021]

I do have an open service ticket number for this: <HIDDEN>

I have a Samsung NY63T8751SS/AA (gas range, electric oven), purchased in mid 2021. The following problem recently REoccurred (second occurrence). 

In the midst of cooking on Bake in the oven, the oven alarms with a double beep and displays the following message:

Nothing can be done to clear this message. After a short while, the oven shuts off. If you turn it back on, you just get the error message again. I even went to the trouble of shutting off the breaker (at the advice of Samsung customer service, who I called) and turning it back on, but the error persisted. Unfortunately I had a meatloaf in the oven that was about 10-15 degrees shy of being fully cooked.

This happened once before, within the unit's warranty period. I apparently called Samsung at the time, who sent out a technician to "fix" this.

The "temp probe" in question was supplied with the oven and is intended to be plugged in to a circular receptacle in the upper part of the oven. I have never used it. But apparently, when this problem occurs, the oven thinks one is plugged in. Yes, I did try to fix the issue by plugging in the temp probe and then removing it, but that didn't clear the error code.

Now Samsung tells me that the unit is out of warranty and so a charge will apply to come and "repair" the oven. This thing was $2400 and is only a bit more than 2 years old. I absolutely do not want to pay to have this "fixed." The issue seems to me to be a design flaw and not a matter of wear and tear or something "breaking." I have this intuition that perhaps some grease or other buildup on the temp probe receptacle/slot inside the oven is causing this problem. In searching online, it seems like other users have dealt with the issue by repeatedly plugging and unplugging the temp probe, or in other cases by in some way cleaning the receptacle (though some of these cases I've read about were not this stove, not even a Samsung stove, or not even the identical issue that I'm having but only related to the temp probe).

Trouble is, I can't try any method of repairing this myself because the problem has now gone away (I had to finish the meatloaf using the Bake function in my microwave ... also a Samsung, haha). But of course now I'm worried that the next time I'm cooking something, and the oven heats up, the problem will recur. This would be a disaster if it happened, say, on Thanksgiving.

If this is going to be a recurring issue, Samsung should give me some advice on how to mitigate the problem: Either "clean" it myself, or some way to avoid it. The problem is unbelievably frustrating in an appliance that cost over two grand. I can't imagine having to pay a technician every year or two to fix this. Honestly, before I would pay several hundred bucks to have it "repaired," I'd just buy a $750 flat-top range and sacrifice my gas stove, just for the sake of reliability and simplicity.

[quehouse]

I used a Q tip and rubbing alcohol to clean inside the probe connection. Make sure to push the Q tip as far as you can and do it 2 or 3 times. Now I do this every time after doing an oven self clean.

[Members_NYtWLqU]

CHEAP, EASY SOLUTION --- Consolidating a couple of suggestions from other people and adding detail:

Problem is caused by steam. Happened to me when dehydrating.

1. Stick a Q-tip with a little rubbing alcohol deep into the probe port (upper right, just inside the oven). Swish it all around to clean out any water residue and gunk.

2. Let it dry out.

3. Screw a size M10 acorn nut onto the probe port. (Buy at hardware store or Amazon)

4. Done

[jacknap]

This is exactly my issue as well.
My partner and I now have had 3 different Samsung appliances fail in the last 4 months. These appliances are about 1.5 years old.

As these appliances were installed just before we moved in, Samsung refuses to honour the warranty.

I'm going to try and clean the port, but failing that, I'm going to pull the port out and attempt to disable the sensor permanently.

I'll never buy another samsung product again as long as I live, and fully intend to actively discourage any random person I talk to from buying this landfill e-waste.

They seem affordable until you add up the other charges for 1 year of a working product:
1) cost of the Samsung appliance
2) cost of service from un-honored warranty
3) cost of a new appliance
4) cost of Samsung appliance removal
Edit: 5) cost of the wasted food / damaged clothing

[Marcus3]

I have nx60t8751sg, the black stainless is great looking, that's all i can say good about it. It is 3 months out of warranty,  I have hardly used the oven, I never plugged the temp prob in, yet I have the same "To use Temp Probe" error.  I contacted Samsung support and they told me to get lost. I bought a new temp probe jack and pulled the oven apart and  that didn't fix it. Now i have a new control board on the way to try and salvage a $2,700 oven. What a terrible company. Even if the main boars fixes this I am done with Samsung, not only there appliances, phones also. They ripped me off for $2700. They won't get another penny from me! This model of oven has so many issues, a quick google search can prove it. There should be a recall on these. Samsung will go the way of Verizon. They used to think they had the best network and their customers. Now they are in huge trouble because customers got tired. Same thing will happen to Samsung

[Marcus3]

Update to the temperature prob issue. I bought a replacement main board on ebay. Installed it myself and it fixed the oven. The board was 185$. So Samsung clearly had a bad bunch of boards if all of these people have the same issue. The board probably costs them a few bucks. They could do the right thing and do a recall or atleast offer to send customers a replace main board. The replacement is not hard. They lost me as a customer for the rest of my life. 

[Vinmanb66]

My Samsung NE58K9850W/AA electric range while baking something not using the temperature probe after about 10 minutes starts beeping and insert probe message comes on control panel no error codes then oven shuts off by itself and you have to wait about 10 minutes for it to start working again then another 10 or 15 minutes same thing happens I have never used the probe has any one have this happened to them