Customer Service Feedback

[NonExisCustSer]

Hi,

I saw your answer on my review and I'm following up based on your request. On my subject I have added the reference number (Removed ticket number) so you can pull the right information. I have also a full history on a ticket that was opened that shows the terrible experience and hopefully fixes can be implemented.

I have been a Samsung customer for years with TVs, smart phones, tablets and I definitely hate to move away from your brand due to this treatment.

Thanks.

Oscar

[GaryB82]

Sorry but this is a user to user support forum and have no access to ticket numbers you would need to contact support directly for help.

https://www.samsung.com/us/support/contact/

[NonExisCustSer]

I'm not trying to experience another nightmare going back to support. I reached out to this blog since this is what was posted on the response to my review. Even here there's no sense of customer service or there's a complete disconnect on your processes. This was the response (I followed option 3)...

SEA Care

Hi there, We know how frustrating it is when the appliances aren't up to our standards. Allow us to extend our assistance. We want to speak to you directly to provide support with your refrigerator experience and see how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147636599) to help our team pull up your information when you message us. Thank you. -Kimberly

[GaryB82]

Sorry that you’re going through this you would need to contact support at the link I sent above since this is a user to user forum with no access to your account

[NonExisCustSer]

Not your fault. Thanks.