Soundbar is talking while changing the volume

[Dobeluvr]

I have a Samsung sound bar which has gone crazy. When using my Spectrum remote to adjust volume I get a loud digital voice telling me volume level and more. Words are spoken so fast it's hard to understand.

Until today I did not have this problem. 

Help! Thank you.

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[Anonymous]

I will be happy to assist you. Could you please provide the model number for the sound bar?

[Dobeluvr]

Thank you. Model HW-MS650 and the model code is HW-MS650/ZA

[MsBri1 · Accepted solution]

Hello there, I apologize for the issue you're having. Are you able to access your audio guide? Sounds like you would need to disable that function, the audio guide is normally located under the accessibility tab in settings. 

[Dobeluvr]

Using which remote? Soundbar or TV? Sorry I am not good with technology

[MsBri1]

I absolutely understand and would recommend checking the television's settings first, that's normally where it can be located. 

[Dobeluvr]

Thank you very much. That worked...problem resolved.

[MsBri1]

You're welcome I am glad to hear the issue has been resolved. Enjoy your day.