JUMP TO SOLUTION Solved

Original topic:

Samsung Q990D unresponsive after 1020 firmware update

(Topic created: 3 weeks ago)
235295 Views
Jwrc
Constellation
Options
Home Theater

Since the update, the soundbar is unresponsive and can't be reset.

 

Seems like quite a few people with the issue

JUMP TO SOLUTION
507 Replies
JRAC84
Constellation
Options
Home Theater

Would like to know what buttons there are too, any insight you can give would be great. 

 

USB is not registering, I tried a manual update, would not pick it up

 

Tuinlaafje77
Constellation
Options
Home Theater

Same problem here in Spain with 990d. I return mine Monday to Amazon.

GodricTW
Constellation
Options
Home Theater

S61D also suffers from this issue. Taiwan

Torro-Samsung
Constellation
Options
Home Theater

Any updates on this yet?

0 Likes
JRAC84
Constellation
Options
Home Theater

When you call them you get zero support and no known issue

 

Cryss500
Asteroid
Options
Home Theater

My 990d soundbar has also been bricked.. šŸ˜”

Cryss500
Asteroid
Options
Home Theater

3 hours with 2 support people and end result is I need to drive 45 mins to take it to a technician. This is not a great support experience for a Samsung own goal issue. Worth noting ,y Samsung tv is also offline according to the smart things app, but is still working šŸ™

Faspen27
Constellation
Options
Home Theater

Q700C with the same issue 

bullus0
Asteroid
Options
Home Theater

Mine 990D also bricked. And still no news from Samsung itself. What a worthless community. 

When the topic was new directly Samsung replied here. When its too difficult or will be too hot than no reply anymore...

VADAR
Constellation
Options
Home Theater

Exact same thing happened to mine Thursday morning in the UK! DEVASTATED. Got samsumg to come and collect it on Monday, but they didn't say anything about this update.

Just read an article on verge saying about this update and the glitch where it freezes on TV arc and no factory reset is working.

It's a speaker, it's meant to play audio. So I've spent 1500 on a huge brick that has now rendered my other speakers useless.

Assuming as mine is less than 6 months old I won't be charged anything for this. If anything i need to be compensated