Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[bullus0]

I am currious what the ignition button is? the right one on top of the bar? And what is the "plug-in controller" is that a button because you pressed it? 

Did you got exact the same issue that none of the remote buttons except the on/off and only the right button of the soundbar was responding a bit? 

Did you also have no sound/screen anymore (no HDMI) and only message HDMI arc or HDMI 1 on the small screen?

Thanks

[Seanlcq]

What do you mean by the "ignition button" and "plug-in controller"?

[JRAC84]

Would like to know what buttons there are too, any insight you can give would be great. 

USB is not registering, I tried a manual update, would not pick it up

[Tuinlaafje77]

Same problem here in Spain with 990d. I return mine Monday to Amazon.

[GodricTW]

S61D also suffers from this issue. Taiwan

[Torro-Samsung]

Any updates on this yet?

[JRAC84]

When you call them you get zero support and no known issue

[Cryss500]

My 990d soundbar has also been bricked.. 😔

[Cryss500]

3 hours with 2 support people and end result is I need to drive 45 mins to take it to a technician. This is not a great support experience for a Samsung own goal issue. Worth noting , Samsung tv is also offline according to the smart things app, but is still working 🙏

[Faspen27]

Q700C with the same issue