Imagine if a large, global pharmaceutical company released a virus which killed hundreds of thousands of people. Imagine they were aware of this but decided to stay quiet and act unaware. Imagine that company decided to let their junior, front line employees deal with the sick and dying and told them to simply try to rest - giving them advice that they knew would be ineffective - purposely staying quiet and avoiding acknowledging the issue because they were too cowardly to accept responsibility and act with integrity. -- this is literally Samsung right now.
I think the only way we are going to get answers/resolution here is by leveraging social media. I implore you all to post, tweet/X, message the attached picture on whatever social media you have and tag @Samsung, @SamsungUS, @SamsungUK - use Twitter/X, Instagram, Snapchat, Threads - and use the hashtag #SpeakUpSamsung. Send messages to them directly; forward on to anyone you know who has a Q990D or affected device. I have sent numerous messages to Samsung executives via LinkedIn and to their press office. I have also posted on Twitter/X and sent emails to various media channels and technology e-magazines to see if they can help pick up the story and maybe start embarrassing Samsung into action since they are too cowardly to act with integrity and make a statement after a whole week of this issue. If you have social media, please don't ignore this - the more people post this, the more traction and reach this post will get, and the more chance we will have to force Samsung into action.
Noone, no matter where you are in the world, should be left having to pick up the pieces or the cost after Samsung have killed our devices. Noone should have to pay, even if your product is out of warranty or if there are no official repair centres within reasonable distance to you (I know people in some regions have already stated that the repair process is not easy).
