They required me to send it in to a shop in New Jersey and I had to pay $42 to pack it up. Expect to get reimbursed but we will see, still waiting for it to arrive at the shop.
Fellow Texan here. As far as I know, USA does not have in home repair like they have in places like the U.K. I am also trying to get Samsung to pay for the packaging at UPS before I ship. They said they were going to give me a new label and ship a box to my house. They said I should receive the email in 2hours. They quickly closed the chat; luckily I screen grabbed the conversation.2hours came and went and nothing from them. I would get in the habit of capturing all interaction(s) with Samsung.
I have been unable to obtain any assistance from Samsung. First call agent muted themselves and pretended they couldn't hear. Second rep hung up 15+ minutes into the call. Third rep pointed me to a web page that errored out and asked me to call for support. Fourth rep couldn't provide any assistance, claimed to have no idea about the issue.
As a worldwide well-established entrepreneur, after 37 pages of complains, 181127 views at its official forum, neither a single official statement is issued , nor any solution is provided! How ridiculous!
Pretty ridiculous that a forced update that I didnโt even apply rendered my flagship $2,000 system completely useless. I donโt have time to deal with shipping, etc. right now, got a ton of other things going on and just want to be able to use my system the little down time I do have. I have been a big Samsung fan for years until now.
Hi guys,,,so, my situation is a bit different. I have bought a q990d about a week ago from Amazon. So far I didn't open or install it because I was really busy with work.
Reading all the comments here made me hesitant and disappointed.
I'm wondering what should I do.
Keep it and don't update it, or return it (I'm still within Amazon return timeframe)
What would you do guys?
I really wanted this system, because recently sold my stereo amp+florstanding speakers+sub to replace it with this system. Realised that we watch more movies than listen to music. And have a small daughter which is running around touching grabbing everything in the way, so a soundbar system would make more sense and more safe for her and make the wife happier.
But reading these comments made me really think about what should I do
If you think it was a good soundbar before the upgrade fiasco, then it is still a good soundbar.
Even though it is a good idea to to keep auto update OFF for now, the offending firmware is no longer available (at least in the US) on the product support site.
