Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[BlockF16]

not sure why it bleeped my "post_master" undeliverable sentence. 

[JHB1970]

Not just the Q990D. I'm in the UK with an S60D and it bricked on Thursday. Exactly the same symptoms as others have described with the Q990D. Spoke with Samsung on Friday. I'm under warranty and they're sending a local technician on the 24th...

[DARKDEALX-23]

@DT2122 , the worrying part is what condition would it arrive back in?

[userlh1xWi8o8j]

My soundbar Q-990D freeze on BT mode. Unable to change to any other modes. Unable to factory reset. Unable to update firmware. Unable to adjust volume, modes, or anything. When turn off, it appear BYE and freeze for 30 second shut down. When it's on, it needs few minute to be able to turn off. When it's on, It automatically switch to BT mode. The device on the smartthings also be frozen. It freeze the app if I tried to update firmware by the app. 
When I tried to factory reset the BT on screen flash 1 time and back to BT mode. When I press volume up or down, it appears 8 on screen. 

Any helps please ! 

[ThacVu]

Me too, anyone help me, pls

[Klon64]

Happened Just now to me too, please Help.

[jlqykec]

It just happened to me as well. Is this a firmware issue?

[MattyDaddy76]

Found in another thread, someone said Samsung said the firmware update friend the main board and no option but to mail your soundbar in for repair! 

[jvaarre]

My Q-990 is frozen on TV ARC same issue, non responsive.  Tech support tells me they are on it and that I will receive a text from Samsung.  At this point it truly is a brick that I paid too much for.  They need to fix this now.  Within warranty

[jvaarre]

If I do need to send it somewhere, they need to pay for shipping both directions and make it fast....or better yet, send me a new one!