This entire situation is indeed ridiculous - my son had his Spring break at Dental school and instead of finally getting chance to relax heโs spent hours dealing with this, and will still need to spend more to ship/wait/etc - as has been mentioned by others. I empathize with everyone in similar position.
IMHO, everyone- especially those still in warranty, but really everyone - should tell Samsung they should be compensated by adding a year or two of additional warranty, as a minimum. Iโm thankful my Q is not connected to internet, and has not bricked.
โฆand Samsung - I ve bought TVs, soundbars etc but pulling hard at the reins in considering buying Samsung again, ie. very hesitant to, do so - depending on outcome of this self-inflicted mess. Someone definitely didnโt do their job.
I think best of luck to Samsung. Because theyโre going to be impacted majorly by their share price dropping and their loyalty trust base getting evaporated.
Still no official news from Samsung? I hoped at leastthe recognized it. When I now call the support center again I am the first who mention it ๐ I guess they are all told to keep it secret still... In the background I hope Samsung is working overtime in there software department now (is this located in Korea or they give that away to India or...)
For now I filled in my return paper work inclusive a movie of not working bar and will ask just before return if the repair shops (external company) if they can push for at house fixing. I hope they are in direct contact to development support from Samsung.... Or not and also just start replacing blind the motherboards because it doesn`t cost them money anyway...
Who here is actually going to ship their unit back? Would hate to start the process and have a software update come out that corrects the issue. Although not even sure itโd work to update through the usb port?
In case it serves you any my bar has been resurrected I have disconnected it where current half an hour, before plugging it I pressed the ignition button of the bar and the plug-in controller and it has worked again in case you want to try.
