I have a HW-Q990C/XU soundbar and have always had problems with it. Currently the issue is that when switching between content on Netflix for example I will occasionally hear a loud crack/pop when the content finishes playing (I switch to new audio or it finishes playing/resets). I am using an apple TV, with a samsung TV using HDMI and eARC connections. I have tried multiple cables so I'm pretty sure it's not the cable . I have updated and think I'm using the latest firmware versions:
I have had issues with my 990B as well. My new Samsung Tv fails to connect to it no matter what I do. I have tried all settings, multiple HDMI cables. It starts working on its own and stops working on its own.
Hi there, Thanks so much for posting about this. I can definitely understand how annoying that would be. I have a couple links that might help resolve this. The first has some general steps you can take for any abnormal sounds from the soundbar:
