I have a HW-Q800b soundbar connected to my QN90D via earc which has been causing me grief for the last few weeks, the center speaker (I think) does not seem to want to output dialogue clearly. Thinking it was a tv problem I replaced my old Samsung tv so now I have the Samsung QN90D, however the problem still persists. Any time I watch a film regardless of audio format DTS/Dolby Atmos the dialogue is super quiet and tinny but everything else is loud. The soundbar will also no longer connect via wifi to the tv, despite being on the same frequency. The audio sounds fine when being played on bluetooth or on spotify. I have tried voice enhancement mode on the smart things app, but it seems more like a speaker issue rather than the audio mix. 4k blu ray's i've test all sound tinny with quiet audio (Top Gun Maverick, Get Out, Heathers, Texas Chainsaw Massacre).
My set up was originally Panasonic UB820 on bitstream passthrough to the q800b which is connected via earc to the tv. I have replaced the HDMI cables/swapped cables/reset the soundbar/removed from smart things app/firmware is up to date. I've only had the soundbar for 1.5 years so would rather not have to replace it. I wondered if anyone is having similar problems, I'm not sure if it's a firmware problems/tech glitch or something else.
Hello! Thank you for reaching out! If you have tried resetting the soundbar from the SmartThings app or you can try the following:
Make sure your soundbar is turned off but still plugged in.
Simultaneously press and hold the Volume Down button on the soundbar’s remote and the Volume Down button on the soundbar itself (or the power button, depending on your model).
After holding for about 5-10 seconds, the soundbar display should indicate it has been reset (often by showing "INIT" or something similar). After this, the soundbar will return to its factory settings.
If this is still occurring this is something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
I have the same problem, sometimes the sound just goes to " super tinny and muffled " and the only way to fix this is to slap the soundbar lightly on the center speaker. As if it get's stuck sometimes.
Exact same issue. Its fine on standard but not when playing anything dolby atmos. It worked fine for around a year, TV is brand new 2023 Samsung so no issue there.
A month or so ago for me also, cant fix this **bleep** audio. Have reset everything until i got bored of it, ended up just turning the soundbar off. Interested to see if anyone has a fix ( tried slapping it like someone suggested but no luck 🫣)
Hello! Thank you for reaching out! If you have tried resetting the soundbar from the SmartThings app or you can try the following:
Make sure your soundbar is turned off but still plugged in.
Simultaneously press and hold the Volume Down button on the soundbar’s remote and the Volume Down button on the soundbar itself (or the power button, depending on your model).
After holding for about 5-10 seconds, the soundbar display should indicate it has been reset (often by showing "INIT" or something similar). After this, the soundbar will return to its factory settings.
If this is still occurring this is something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
